Fast Shipping

Once we receive your order your goods will normally be dispatched within 2 business days. Depending on what part of Australia you’re in you should receive the goods in 2 - 5 days after your order is processed. Please make sure you have someone at your end (home, at work or a friend) to sign for the delivery – this is to make sure that you get what you paid for! Unfortunately we can’t give you a delivery time.

If you simply can't wait, you can still pick up your order from our Waterloo showroom between the hours of 9:00am to 5.30pm, Monday to Friday, or between 10:00am and 5:00pm on Saturdays, and 11:00am and 4:00pm on Sundays. Please get in touch first, so we can arrange to have everything ready well in advance.

Zaffero Pty Ltd


Unit 24/198-222 Young Street


Waterloo NSW 2017

Ph: 02 9690 2234

You can also arrange collection from one of our retail stores – just check our current locations. Please allow us up to 5 days to make sure we have it ready for you to collect in person.

Overseas Shipping

We’ll happily ship anywhere! For a quotation for shipments outside Australia send us an email to info@zaffero.com.au and tell us what goods you are interested in and where you live. Please note you are rseponsible for any local customs and/or duty charges. These costs will not be included in the shipping quotation that we provide.

Returns Policy

We have a 7 day "no-quibble" money back guarantee on full price online purchases. If you’re not satisfied with your full price purchase, then simply return the goods in new or re-saleable condition with original packaging and we’ll be happy to refund the cost of the item. We cannot accept back lights that have been installed or altered. 

All you need to do is let us know the reason for the return, and stating that you agree to our returns policy delivery charges. All returns must firstly be booked in with Zaffero Pty Ltd via email on: returns@zaffero.com.au or by phone 02 9690 2234 . Don’t forget to completely disassemble your purchase if you’ve assembled it yourself (remove any bulbs or glass peices), before returning it in its original box and ensure you send it back with your order number and reason for return.

Note that sales of items on special/sale are final and we do not offer an exchange or refund on sale items for change of mind.

Returns Delivery Charge

Unfortunately, we can't cover the cost of your return delivery charge. But we can help arrange a courier to pick up the return for you. Let us know and we’ll give you a quick quote. You can also return the goods in person to our main showroom or any of our retail stores.

Once we receive the returned products we’ll issue your refund within 24 hours to your bank account.

Damage in Transit

Life being what it is, sometimes goods in transit get damaged. While frustrating, all you have to do is let our Customer Services Team know ASAP and definitely within 24 hours of receipt. We’ll then arrange to replace the damaged product at our expense after picking it up from you. Please don’t send back any ‘damaged in transit’ goods by another courier as we have to ensure that any damage claims are handled and dealt with by our transport contractor.

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